Refunds & Cancellation

This policy covers Neurosphere Connect membership billed through Razorpay (launch price ₹299/month; list ₹599) and platform-related charges on mentorship bookings. Patient session fees are paid directly between therapist and patient — NSG Connect does not collect or refund those fees.

Membership billing

• Membership renews monthly until you cancel.
• Prices are in Indian Rupees (₹) and include applicable taxes where stated at checkout.
• Payment is processed by Razorpay; their checkout and mandate flows apply.

How to cancel

You may cancel auto-renewal from your account billing settings once available, or by messaging NSG ops on the official WhatsApp channel with the mobile number used at signup. Cancellation stops future renewals; you retain access through the end of the paid period unless we terminate for Terms violations.

Refunds (membership)

• Cooling-off: If you cancel within 7 days of first purchase and have not used inquiry assignment or mentorship features in a material way, we will refund the first month's membership fee on request.
• After 7 days / renewals: Monthly fees are generally non-refundable for the current period. We may issue a prorated or goodwill credit at our discretion for service outages or billing errors.
• Duplicate charges: Contact us promptly; verified duplicates will be refunded.

Mentorship fees

Mentorship consult fees (and any disclosed platform fee) follow the booking rules shown at checkout. Cancellations made with reasonable notice before the scheduled slot may be refunded or rescheduled per the mentor's policy; no-shows are typically non-refundable.

Verification declined

If we decline verification before membership is charged, no membership fee is due. If you were charged in error before a decline decision, contact us for a full refund of that membership charge.

How refunds are paid

Approved refunds are returned to the original payment method via Razorpay. Banking timelines vary (often 5–10 business days after we initiate).

Chargebacks

Please contact us before raising a chargeback so we can resolve billing issues quickly. Fraudulent or abusive chargebacks may result in account suspension.

Contact for billing

Use WhatsApp or Instagram from the homepage, and include your registered +91 number and Razorpay payment reference if available.

Related: Terms of Use · Privacy Policy